FREQUENTLY ASKED QUESTIONS

All artworks are signed by Carla Barry Esteban and come with a certificate of authenticity signed by the artist.

All artworks are carefully packaged and mailed through a trusted shipping company (FedEx or UPS).

Yes, the total price includes the artwork, taxes, shipping and insurance costs, and the certificate of authenticity.

We usually ship the artwork 2-3 days after the purchase. Orders are typically received within 7 to 10 days of purchase. Delivery times may vary depending on the destination address.

Please use the tracking link you will receive by email within 2-3 days of your purchase.

Yes, you can cancel your order before it is shipped.

Yes, you can return not-commissioned artworks. If you are not completely satisfied, you can return the artwork within 1 month after you received it. As long as the piece is not damaged, we will refund your money, minus shipping costs.

No, commissioned artworks are not eligible for return. However, before the commissioned piece is shipped, you will be asked to give a final approval base on a photo of the commissioned artwork. Once you confirm the order and it is shipped, it is no longer eligible for return or refund.

Your artwork is 100% insured. In case it gets damaged in transit, we ask that you let us know immediately upon delivery. Please provide photos of the packaging and the piece. You are eligible for a full refund.

Once more, your artwork is 100% insured. In case it never reaches its destination, you are eligible for a full refund.

Yes! If you want to give art as a gift but you don’t know what to choose, you can give them a gift card for the amount of your choice.